Your most frequently asked questions about our souvenir posters :
My order:
Do I need to create an account to order a poster?
What should I do if I make a mistake when adding a product to my basket?
Can we preview the final product?
Why doesn't the date change when I change the year?
Can I change my order after validation?
Why doesn't my coupon code work?
You can enter your promo code or coupon at the checkout page.
Make sure you have entered the promo code or coupon without extra spaces or punctuation. Keep in mind that promo codes and offers may expire and that sometimes promo codes cannot be cumulated with other offers present on the site, make sure that all coupon conditions are fulfilled when applying the promo code or coupon.
If the problem persists, please contact us directly by e-mail at contact@thepostrace.com.
My order arrived damaged. What should I do?
It doesn’t happen often, but accidents can sometimes happen during shipping or delivery. If your order has arrived damaged, please contact us via our inquiry form within one week of receiving your order, so that we can find the best solution for you. Be sure to include the following items:
– an image of the damaged product and packaging, together with the delivery note.
– order identification number
And send us all this information by e-mail to contact@thepostrace.com
Do you have gift cards?
Yes, we offer a gift card option.
In the event of a problem, how can we contact you?
What types of payment do you offer?
We accept payment by credit card. We support Visa, Mastercard or American Express credit cards.
You can easily select your preferred payment method at checkout.
Shipping and delivery
What are the lead times?
Les autres impressions (puzzle, bois, aluminium et plexiglas) sont expédiées sous 3 à 5 jours. Pour des questions écoresponsables, le lieu de fabrication peut différer en fonction de votre lieu de livraison.
What are the delivery times?
- 18/12 pour les affiches papiers , à gratter et porte médaille.
- 12/12 pour les affiches bois, aluminium et plexiglass
- 10/12 pour les puzzles
- Pour les retardataires, pensez à la version pdf ou à la carte-cadeau !
- En point relais (4 à 6 jours ouvrés)
- Colissimo suivi à Domicile (2 à 3 jours ouvrés)
- Chronopost à domicile (1 jour ouvré)
- Colissimo suivi à Domicile (6 à 8 jours ouvrés)
How will my parcel be delivered? What type of packaging do you use?
We have selected a more minimal and environmentally friendly packaging option.
Orders containing unframed posters will arrive in a rigid cardboard tube to protect your poster.
Who will my order be sent to?
When you place your order, you choose the shipping partner.
Once we have printed and delivered your order to the shipping company, we will send you the tracking number by e-mail.
You can also track your shipments using your order number, via the transport partner handling your parcel, via one of the links below:
| Colissimo |
Mondial Relay | https://www.mondialrelay.fr/suivi-de-colis/https://www.laposte.fr/outils/suivre-vos-envois |
Chronopost |
Bicycle delivery | No follow-up available |
My order tracking has not been updated for a week. Is there a problem?
Updating your tracking information can take some time, and we generally recommend waiting up to two full working days for your tracking link to be updated with your delivery information!
Although rare, orders can sometimes be delayed for a variety of reasons: a delay in your local post office, slow customs clearance, holiday periods.
If you have any problems, please contact us
I need my order urgently! What to do?
We understand that life can sometimes be unexpected, and that suddenly this anniversary is approaching at the speed of light. Don’t worry, we’re here for you. Simply choose our express shipping option via Chronopost for faster delivery! Alternatively, you can choose the PDF poster option or the last-minute gift card!
I never received my order. Is it lost?
Your order may have been delivered to a local parcel delivery point or collection point, or it may have been returned to us. Here are a few steps to follow:
– Search for a delivery attempt slip
– Ask around to see if anyone else has accepted delivery on your behalf (family, neighbors, colleagues, etc.).
– Some parcels pass through more than one carrier; check your mailbox or wherever you receive mail.
– Contact the transport company handling your parcel directly via the link in your tracking e-mail.
SERVICE
Can I track the status of my order?
My order arrived damaged. What should I do?
It doesn’t happen often, but accidents can sometimes happen during shipping or delivery. If your order has arrived damaged, please contact us via our inquiry form within one week of receiving your order, so that we can find the best solution for you. Be sure to include the following items:
– an image of the damaged product and packaging, together with the delivery note.
– order identification number
And send us all this information by e-mail to contact@thepostrace.com
