Frequently asked questions
My order
All our posters are printed to order and customized directly by our customers. We offer discounts for large orders. The discount amount varies according to the quantity of posters ordered.
If you would like to place a large order, simply send us a request via our contact section with the following information:
– Quantity of posters required
– Poster dispatch destination
If you are a reseller and would like to set up a B2B partnership, please contact us using the form above.
You can add a personal note or message to your order by filling in the comment field at the bottom of the checkout page.
You can enter your promo code or coupon at the checkout page.
Make sure you have entered the promo code or coupon without extra spaces or punctuation. Keep in mind that promo codes and offers may expire and that sometimes promo codes cannot be cumulated with other offers present on the site, make sure that all coupon conditions are fulfilled when applying the promo code or coupon.
If the problem persists, please contact us directly by e-mail at thepostrace@gmail.com.
It doesn’t happen often, but accidents can sometimes happen during shipping or delivery. If your order has arrived damaged, please contact us via our inquiry form within one week of receiving your order, so that we can find the best solution for you. Be sure to include the following items:
– an image of the damaged product and packaging
– order identification number
You can contact us to make a change to your order.
Please note that some orders may already be ready, as we print every day. Please contact us within 4 hours of your order.
If you are not satisfied with your order, you can return it within 30 days of purchase. You are responsible for shipping costs.
Shipping and delivery
We have selected a more minimal and environmentally friendly packaging option.
Orders containing posters will arrive in a sturdy, rigid cardboard tube to protect your poster.
When you place your order, you choose the shipping partner.
Once we have printed and delivered your order to the shipping company, we will send you the tracking number by e-mail.
You can also track your shipments using your order number, via the transport partner handling your parcel, via one of the links below:
| Colissimo |
Mondial Relay | https://www.mondialrelay.fr/suivi-de-colis/https://www.laposte.fr/outils/suivre-vos-envois |
Chronopost |
Bicycle delivery | No follow-up available |
Updating your tracking information can take some time, and we generally recommend waiting up to two full working days for your tracking link to be updated with your delivery information!
Although rare, orders can sometimes be delayed for a variety of reasons: a delay in your local post office, slow customs clearance, holiday periods.
If you have any problems, please contact us
We print our posters locally in Lyon (69). This enables us to process your order as quickly as possible, and to reduce the transport of printed products and our carbon emissions by 90%.
Today, we deliver to France, Belgium, Luxembourg, Spain and Portugal.
For other requests, please contact us and we’ll try to find a solution.
We understand that life can sometimes be unexpected, and that suddenly this anniversary is approaching at the speed of light. Don’t worry, we’re here for you. Simply choose our express shipping option via Chronopost for faster delivery!
It is possible that your order has been delivered to a local parcel delivery point or collection point, or that your order has been returned to us. Here are a few steps to follow:
– Search for a delivery attempt slip
– Ask around to see if anyone else has accepted delivery on your behalf (family, neighbors, colleagues, etc.).
– Some parcels pass through more than one carrier; check your mailbox or wherever you receive mail.
– Contact the transport company handling your parcel directly via the link in your tracking e-mail.
My payment
We accept payment by credit card. We support Visa, Mastercard or American Express credit cards.
You can easily select your preferred payment method at checkout.
Yes, we sell gift cards. There are three different sizes for our three poster sizes.
